FAQS
Ordering
How do I get the bundle discounts?
Add to cart the quantity of any underwear that you want and the cart will be updated to the bundle pricing.
What are the payment methods available?
We happily accept:
- All Visa/Master debit & credit cards
- PayPal
Do I need a registered account before shopping?
No, registration of an account is not required.
Once you add your items to your cart, you will receive an order confirmation along with your order number via your email upon checkout.
If you do not receive an order confirmation email, please email us at hello@shopcomfortrepublic.com for further assistance.
How do I find my size?
We have a size chart here that you may refer to and measure yourself against.
What is your shipping availability?
If you don’t see your location during check out, please email us at hello@shopcomfortrepublic.com.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is your shipping availability?
If you don’t see your location during check out, please email us at hello@shopcomfortrepublic.com.
When can I expect my order to arrive?
You can refer to our shipping page for a detailed breakdown here.
How do I track my order?
Visit https://shopcomfortrepublic.com/a/track and enter your order number* to track your order.
*You will receive your tracking number once your order is dispatched from our warehouse.
My tracking number is not working, what should I do?
For parcels that are in-transit, there will be no updates until they arrive at the customs facility. If your parcel has no movement for more than 5-days, please email us at hello@shopcomfortrepublic.com.
How do I cancel or amend my order?
You may request cancellations or amendments by emailing hello@shopcomfortrepublic.com. Please note that we ONLY accept requests made within 12-hours upon placing the order, and that requests are not guaranteed for approval.
How do I perform/request an exchange?
If you tried your first pair and were not satisfied with how it fits, we have a 30-day guarantee on your first pair where we will send you a replacement size upon processing your returned item(s). To uphold proper hygienic standards, we do not provide returns for worn underwear. You can read more about our Exchange & Return Policy here.
How do I return my order?
To uphold proper hygienic standards, we do not provide returns for worn underwear.
What should I do if I received a defective product?
In the event of receiving a defective item, please contact us at hello@shopcomfortrepublic.com with photographic reference and a description of the defects to receive a replacement pair.
What should I do if I received the wrong item?
Just drop us an email at hello@shopcomfortrepublic.com and we'll send the right item your way upon assessing the situation.
